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PRIVACY POLICY

Last updated on July 13, 2024

YOUR PRIVACY IS IMPORTANT TO US

NOTATMRP INNOVATION PRIVATE LIMITED and/or its affiliates ("NOT@MRP," the "Company," "we," "us," and "our,") respect your privacy and is committed to protecting it through its compliance with its privacy policies. This policy describes:

  • the types of information that NOT@MRP may collect from you when you access or use its websites, applications and other online services (collectively, referred as "Services"); and
  • its practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies only to the information NOT@MRP collects through its Services, in email, text and other electronic communications sent through or in connection with its Services.

This policy DOES NOT apply to information that you provide to, or that is collected by, any third-party, such as MERCHANTS at which you make reservations and/or pay through NOT@MRP's Services and social networks that you use in connection with its Services. NOT@MRP encourages you to consult directly with such third-parties about their privacy practices.

Please read this policy carefully to understand NOT@MRP's policies and practices regarding your information and how NOT@MRP will treat it. By accessing or using its Services and/or registering for an account with NOT@MRP, you agree to this privacy policy and you are consenting to NOT@MRP's collection, use, disclosure, retention, and protection of your personal information as described here. If you do not provide the information NOT@MRP requires, NOT@MRP may not be able to provide all of its Services to you.

NOTATMRP INNOVATION PRIVATE LIMITED, located at STEP BUILDING, Thapar Institute of Engineering and Technology, Bhadson Road, Adarsh Nagar, Prem Nagar, Patiala, Punjab 147004, India will be the controller of your personal data provided to, or collected by or for, or processed in connection with our Services.

Your data controller is responsible for the collection, use, disclosure, retention, and protection of your personal information in accordance with its privacy standards as well as any applicable national laws. Your data controller may transfer data to other members of NOT@MRP as described in this Privacy Policy. NOT@MRP may process and retain your personal information on its servers, and/or on the servers of its third parties (in or outside India), having contractual relationships with NOT@MRP.

This policy may change from time to time, your continued use of NOT@MRP's Services after it makes any change is deemed to be acceptance of those changes, so please check the policy periodically for updates.

The information we collect and how we use it

NOTATMRP INNOVATION PRIVATE LIMITED ("NOT@MRP," the "Company," "we," "us," and "our”) collects several types of information from and about users of our Services, including:

  • Your Personal Information("PI") - Personal Information is the information that can be associated with a specific person and could be used to identify that specific person whether from that data, or from the data and other information that we have, or is likely to have access to. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.

We collect this information:

  • directly from you when you provide it to us; and/or
  • automatically as you navigate through our Services (information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies).

Information You Provide to Us

The information we collect on or through our Services may include:

  • Your account information: Your full name, email address, postal code, and other information you may provide with your account, such as your gender, mobile phone number and website. Your profile picture that will be publicly displayed as part of your account profile. You may optionally provide us with this information through third-party sign-in services such as Google. In such cases, we fetch and store whatever information is made available to us by you through these sign-in services.
  • Your preferences: Your preferences and settings such as time zone and language.
  • Your content: Information you provide through our Services, including your reviews, ratings, current and prior restaurant reservation details, favourite restaurants, special restaurant requests, names, and other information you provide on our Services, and other information in your account profile.
  • Your searches and other activities: The search terms you have looked up and results you selected.
  • Your browsing information: How long you used our Services and which features you used; the ads you clicked on.
  • Your communications: Your participation in a survey, poll, sweepstakes, contest or promotion scheme; your request for certain features (e.g., newsletters, updates or other products); your communication with us about employment opportunities posted to the services.
  • Your transactional information: Information such as date and time of transaction, email, mobile number may be stored. This information may be shared with third-parties which assist in processing and fulfilling your requests, including PCI compliant payment gateway processors. If you write reviews about businesses with which you conduct transactions through our Services, we may publicly display information that you transacted with those businesses.
  • Your Public Posts: You also may provide information (such as ratings, reviews, tips, likes, etc.) to be published or displayed (hereinafter, "posted") on publicly accessible areas of our Services, or transmitted to other users of our Services or third-parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, you may set certain privacy settings for such information by logging into your account profile. Please be aware that no security measures are perfect or impenetrable (see "Security" section below). Additionally, we cannot control the actions of other users of our Services with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons. We may display this information on the Services, share it with businesses, and further distribute it to a wider audience through third party sites and services. You should be careful about revealing any sensitive details about yourself in such postings.
  • CAMERA PERMISSION : Users may use the device camera to scan QR CODES.

We use the information you provide to us to enhance the functionality and improve the quality of our Services, and to personalize your experience while using our Services. We also use this information to display relevant advertising, provide support to you, communicate with you, and comply with our legal obligations.

Information We Collect Through Automatic Data Collection Technologies

We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Services, and about your use of the Services, even if you use the Services without registering or logging in.

  • Usage information: Details of your use of our Services, including traffic data, location data, logs and other communication data and the resources that you access and use on or through our Services. We may also access your SMS, camera, media files in your devices for various purposes after seeking necessary permissions and pass on the same to our partner bank.
  • Computer and device information: Information about your computer, Internet connection and mobile device, including your IP address.
  • Stored information and files: Our applications also may access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information.
  • Location information: Our applications collect real-time information about the location of your device, as permitted by you.
  • Mobile device IDs: Unique mobile device identifier (e.g. IDFA or other device IDs on Apple devices like the iPhone and iPad), if you're using our Services on a mobile device, we may use mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of cookies, to recognize you. We may do this to store your preferences and track your use of our applications. Unlike cookies, mobile device IDs cannot be deleted. Advertising companies may use device IDs to track your use of our applications, track the number of advertisements displayed, measure advertising performance and display advertisements that are more relevant to you. Analytics companies may use mobile device IDs to track your usage of our applications.
  • Your preferences: Your preferences and settings such as time zone and language.
  • Your activity on the Services: Information about your activity on the Services, such as your search queries, comments, domain names, search results selected, number of clicks, pages viewed and the order of those pages, how long you visited our Services, the date and time you used the Services, error logs, and other similar information.
  • Mobile status: For mobile application users, the online or offline status of your application.
  • Applications: If you use the NOT@MRP application, NOT@MRP may collect information about the presence and/ or absence and/ or details pertaining to other applications on your mobile phone. The applications we gather information for, may vary across categories including, without limitation, shopping, fashion, food and travel. This will help us understand you and your preferences better and enable NOT@MRP to provide you with a personalized experience.

Precise Location Information and How to Opt Out

When you use one of our location-enabled services (for example, when you access Services from a mobile device), we may collect and process information about your mobile device's GPS location (including the latitude, longitude or altitude of your mobile device) and the time the location information is recorded to customize the Services with location-based information and features (for example, to inform you about merchants in your area or applicable promotions). Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details.

Cookies and Other Electronic Tools

We, and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, "flash cookies" and similar files or technologies to collect and store information in respect to your use of the Services and third party websites. A cookie is a small text file that is stored on your computer that enables us to recognize you (for example, as a registered user) when you visit our website, store your preferences and settings, enhance your experience by delivering content and advertising specific to your interests, perform research and analytics, track your use of our Services, and assist with security and administrative functions. Cookies may be persistent or stored only during an individual session. To understand more about cookies, click here https://www.aboutcookies.org. A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users' computers. NOT@MRP uses pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.

Most browsers are set to automatically allow cookies. Please note it may be possible to disable some (but not all) cookies through your device or browser settings, but doing so may interfere with certain functionality on the Services. Major browsers provide users with various options when it comes to cookies. Users can usually set their browsers to block all third-party cookies (which are those set by third-party companies collecting information on websites operated by other companies), block all cookies (including first-party cookies such as the ones NOT@MRP uses to collect search activity information about its users), or block specific cookies. To modify your cookie settings, please visit your browser's help settings. You will need to opt out on each browser and each device you use to access the Services. Flash cookies operate differently than browser cookies and cannot be removed or blocked via web browser settings. By using our Services with your browser set to accept cookies you are consenting to our use of cookies in the manner described in this section. 

Third parties whose products or services are accessible or advertised through the Services, including social media services, may also use cookies or similar tools, and we advise you to check their privacy policies for information about their cookies and other practices. We do not control the practices of such partners and their privacy policies govern their interactions with you.

Information from Third Parties

We may collect, process and store your user ID associated with any social media account (such as Google account) that you use to sign into the Services or connect with or use with the Services. When you sign in to your account with your social media account information, or otherwise connect to your social media account with the Services, you consent to our collection, storage, and use, in accordance with this Privacy Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider's privacy policy and help center for more information about how they share information when you choose to connect your account. We may use OTPLESS, Google maps, Google OAuth API’s.

We may also obtain information about you from third parties such as partners, marketers, third-party websites, and researchers, and combine that information with information which we collect from or about you.

Anonymous or De-Identified Data

We may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools as described below. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Privacy Policy, and it may be used and disclosed to others without limitation.

How we use the information we collect

  • We use the information we collect from and about you for a variety of purposes, including to:
  • Process and respond to your queries
  • Understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, and make special offers.
  • Administer our Services and diagnose technical problems.
  • Send you communications that you have requested or that may be of interest to you by way of emails, or courier, or registered post, or telephone calls, or any other mode of communication. We may also share your preferences or the Services availed by you with your network followers on NOT@MRP for marketing and other promotional activities of our Services.
  • Generate and review reports and data about, and to conduct research on, our user base and Service usage patterns.
  • Administer contests and sweepstakes.
  • Provide you with customer support.
  • Provide you with policies about your account.
  • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • Notify you about changes to our Services.
  • Allow you to participate in interactive features offered through our Services.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

We may use the information we have collected from you to enable us to display advertisements to our advertisers'/service providers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

How we share the information we collect

We may disclose personal information that we collect or you provide, as described in this privacy policy, in the following ways:

General Information Disclosures

  • To our subsidiaries and affiliates, which are entities under common ownership or control of our ultimate parent company NOTATMRP INNOVATION PRIVATE LIMITED.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of NOT@MRP's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by NOT@MRP about the users of our Services are among the assets transferred.
  • To fulfil the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • Service Providers. We may share your information with outside vendors that we use for a variety of purposes, such as to send you communications via emails, messages etc, to inform you about our products that may be of interest to you, push notifications to your mobile device on our behalf, help us to analyse use of our Services, and process and collect payments. Some of our products, services and databases are hosted by third party hosting services providers. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us. We may share information about you with these vendors only to enable them to perform their services.
  • Legal Purposes. We may share your information when we believe in good faith that such sharing is reasonably necessary in order to investigate, prevent, or take action regarding possible illegal activities or to comply with legal process. We may also share your information to investigate and address threats or potential threats to the physical safety of any person, to investigate and address violations of this Privacy Policy or the Terms of Service, or to investigate and address violations of the rights of third parties and/or to protect the rights, property and safety of NOT@MRP, our employees, users, or the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations on account of legal request such as subpoena, court order or government demand to comply with the law.
  • Social Networks. Your interactions with social media companies are governed by their privacy policies.
  • To fulfil other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of NOT@MRP, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • Consent. We may share your information in any other circumstances where we have your consent.

Information Shared with Merchants

When you make a transaction through our Services, your information is provided to us and to the merchant with whom you choose to reserve. If you provide a mobile phone number, NOT@MRP may send you text messages regarding transactions. When you make a transaction through our Services and/or make a payment to a merchant through our Services, we may also share with the merchants additional information, such as information about your preferences and history or information that we collect from third-parties.

Information you choose to share with a merchant when you pay a merchant through our Services may be used by the merchant for its own purposes. We do not control the privacy practices of merchants. Please contact the merchant directly if you want to learn about its privacy practices.

Analytics and tailored advertising

To help us better understand your use of the Services, we may use third-party web analytics on our Services, such as Google Analytics. These service providers use the sort of technology described in the "Automatically-Collected Information" Section above. The information collected by this technology will be disclosed to or collected directly by these service providers, who use the information to evaluate our users' use of the Services. We also use Google Analytics as described in the following section. To prevent Google Analytics from collecting or using your information, you may install the Google Analytics Opt-Out Browser add-on.

Communication choices

When you sign up for an account, you are opting in to receive emails from other NOT@MRP users, businesses, and NOT@MRP itself. You can log in to manage your email preferences and follow the "unsubscribe" instructions in commercial email messages, but note that you cannot opt out of receiving certain administrative policy, service policy, or legal policy from NOT@MRP.

Reviewing, changing or deleting information

If you would like to review, change or delete personal information we have collected from you, or permanently delete your account, please use the DELETE option link under EDIT PROFILE section or directly contact us at contact@notatmrp.com .

If you delete your User Contributions from our websites, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other users of our websites. Proper access and use of information provided on our websites, including User Contributions, is governed by our Terms of Use. 

Accessing & correcting your personal information

We will take reasonable steps to accurately record the personal information that you provide to us and any subsequent updates.

We encourage you to review, update, and correct the personal information that we maintain about you, and you may request that we delete personal information about you that is inaccurate, incomplete, or irrelevant for legitimate purposes, or are being processed in a way which infringes any applicable legal requirement.

Your right to review, update, correct, and delete your personal information may be limited, subject to the law of your jurisdiction:

  • If your requests are abusive or unreasonably excessive,
  • Where the rights or safety of another person or persons would be encroached upon, or
  • If the information or material you request relates to existing or anticipated legal proceedings between you and us, or providing access to you would prejudice negotiations between us or an investigation of possible unlawful activity. Your right to review, update, correct, and delete your information is subject to our records retention policies and applicable law, including any statutory retention requirements.

Security: How we protect your information

We have implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information and to maintain data security. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. The third party service providers with respect to payment gateway and payment processing are all validated as compliant with the payment card industry standard (generally referred to as PCI compliant service providers).

We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your user name, password, or other security information for your NOT@MRP account with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions.

Permissible Age

The Services are not intended for users under the age of 18, unless permitted under applicable local laws (Permissible Age). We do not knowingly collect any personal information from users or market to or solicit information from anyone under the Permissible Age. If we become aware that a person submitting personal information is under the Permissible Age, we will delete the account and any related information as soon as possible. If you believe we might have any information from or about a user under the Permissible Age, please contact us at contact@notatmrp.com .

 

 

Third party links and services

The Services may contain links to third-party websites. Your use of these features may result in the collection, processing or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services which may be linked on our services. We do not endorse or make any representations about third-party websites or services. Our Privacy Policy does not cover the information you choose to provide to or that is collected by these third parties. We strongly encourage you to read such third parties' privacy policies.

Data retention and account termination

You can close your account by visiting your profile settings page on our website. We will remove your public posts from view and/or dissociate them from your account profile, but we may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law. Thereafter, we will either delete your personal information or de-identify it so that it is anonymous and not attributed to your identity. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Service or to comply with legal obligations.

 

Feedback

You agree that any recommendation, idea, proposal, suggestion, feedback oother input (“Feedback”) you submit to NOT@MRP related to its services, websites, apps, or technology may be used by NOT@MRP without any notice, obligation, restriction, reimbursement or compensation to you and you waive (or agree not to enforce) any and all rights that may now or in future exist (including moral and equivalent rights) in any Feedback.

 

Changes to this privacy policy

We reserve the right to amend this Privacy Policy from time to time to reflect changes in the law, our data collection and use practices, the features of our services, or advances in technology. Please check this page periodically for changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will post the changes here. Please review the changes carefully. Your continued use of the Services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes.

 

 

 

 

 

Grievance Redressal and Dispute Resolution

NOT@MRP is not liable for any infringement of copyright arising out of materials posted on or transmitted through the site, or items advertised on the site, by end users or any other third parties. In the event you have any grievance in relation to any content uploaded on the Site, you may contact us at:


 contact@notatmrp.com
 +916284492204 

STEP, THAPAR INSTITUTE OF ENGINEERING AND TECHNOLOGY, Bhadson Rd, Adarsh Nagar, Prem Nagar, Patiala, Punjab 147004, INDIA 

If you believe that NOT@MRP has not adhered to this Privacy Policy you may write to NOT@MRP at the following e-mail address: contact@notatmrp.com. In your email, please describe in as much detail as possible ways in which you believe the Privacy Policy has not been complied with. We will investigate your complaint within reasonable period of time.

We will do our best to resolve any dispute. If you wish to bring a legal claim against us, these Terms, as well as all user activity on the NOT@MRP Platform shall be governed by and construed in accordance with the laws of India.

You agree that all claims, differences or disputes arising under or in connection with or in relation hereto the NOT@MRP Platform, the Terms, relating to or in connection with these Terms, or transactions entered into on or through NOT@MRP, or any content uploaded on the NOT@MRP Platform or the relationship between User and NOT@MRP shall be subject to the exclusive jurisdiction of the courts at CHANDIGARH and the User hereby accedes to and accepts the jurisdiction of such courts.

Contact Us

If you have any queries relating to the processing/ usage of information provided by you or NOT@MRP's Privacy Policy, you may email the at contact@notatmrp.com or write to us at the following address.

NOTATMRP INNOVATION PVT LTD

+916284492204

C/o Mulkh Raj, Vill. Gotran Lahri, Bhoa, Bharoli, Pathankot, Gurdaspur- 145025, Punjab

INDIA