Agreement Between You and NOTATMRP INNOVATION PRIVATE LIMITED

Thank you for visiting www.notatmrp.com or using the NOT@MRP mobile application (collectively referred to as "NOT@MRP").

NOTATMRP INNOVATION PRIVATE LIMITED is a company incorporated and registered in India, with its registered office located at STEP Building, Thapar Institute of Engineering and Technology, Bhadson Road, Adarsh Nagar, Prem Nagar, Patiala, Punjab 147004, India.

These Terms of Use ("Terms") govern your access to and use of the NOT@MRP platform and services, regardless of the medium of access. By using this platform, you represent and warrant that you have the legal capacity and authority to enter into this agreement and to comply with its terms and conditions.

Please note that unless otherwise specified, this agreement applies solely to your use of NOT@MRP’s online services and does not extend to any offline interactions or transactions.

By using any of the services provided through the NOT@MRP platform ("Services"), you acknowledge that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, community guidelines, and any supplemental terms applicable to the services you use. These collectively form a binding agreement between you and NOT@MRP. We encourage you to review these Terms regularly as they may be updated from time to time to enhance your experience on the platform.

1. Definitions

• "Platform" refers to the NOT@MRP website, mobile app, and related services.
• "User" or "you" refers to any individual using the Platform.
• "Vendor" refers to businesses or stores listed on the Platform.

2. Eligibility

If you are under the age of majority as defined by the laws of your country of residence ("Minimum Age"), you may not register for an account on the Platform. NOT@MRP does not host or promote age-inappropriate content. User data is processed by NOT@MRP through verification protocols and internal checks to protect user information and uphold the best interests of minors.

Parents and legal guardians are responsible for monitoring and regulating the content accessed by their wards who have not attained the Minimum Age. We recommend the use of third-party parental control tools to assist in this regard. It is the sole responsibility of the parent or guardian to ensure that minors do not access content that may be inappropriate for their age.

3. Account Registration

3.1 Account Information

To use certain Services on the Platform, you may be required to create an account. You agree to provide and maintain accurate, complete, and current information at all times. All NOT@MRP accounts are non-transferable.

In the process of account creation, we may collect and retain certain personal information such as your name, email address, Facebook username, chosen username, and password (collectively, "Personal Data"). Alternatively, you may log in using a password-less OTP system via your phone number, where a one-time password (OTP) will be sent to verify your identity. By submitting this information, you consent to the collection, processing, and use of your Personal Data in accordance with our Privacy Policy and these Terms.

3.2 Access to Your Account

You are solely responsible for all activities that occur under your account. To ensure account security, you must keep your password confidential and avoid reusing it across different services. If you use the OTP-based login system, ensure your phone number remains secure. If you forget your password or lose access to your phone and cannot verify your identity to NOT@MRP, you acknowledge that your account may become inaccessible and data associated with it may be unrecoverable.

3.3 Notices

NOT@MRP may send you notices, including service updates or changes to these Terms, via various channels such as email, text message (SMS/MMS), push notifications, in-app messages, telephone calls, postal mail, or announcements on the Platform. By using the Services, you consent to receive such communications.

Failure to access the Platform through authorized means may result in missing important notices, for which NOT@MRP will not be held liable.

4. Services Offered

NOT@MRP focuses on becoming India's leading Local Shopping App. It is divided into three main segments:

• InStores: Offers exclusive deals and discounts at physical stores including:
  • Dining: Cashback and discounts on bill payments at participating restaurants and cafés.
  • Retail: Offers at local businesses such as salons, electronics stores, clothing outlets, and more.
• Events: Provides information and ticketing for local events such as parties, concerts, and other entertainment experiences.
• LocalMart: A hyperlocal marketplace for daily essentials like groceries, vegetables, fruits, and household items.

Note: Not@MRP does not handle delivery or logistics for LocalMart orders. All deliveries and fulfillment are the sole responsibility of the respective stores. The Platform merely facilitates order placement between users and vendors.

5. Use of Services

5.1 Acceptable Use

You must follow all applicable guidelines, rules, and policies related to the use of the Services. You agree not to misuse or interfere with the Services, or attempt to access them through methods not provided or authorized by NOT@MRP. Use of the Services must comply with all applicable laws and regulations. Unless explicitly authorized, you may not access or reuse the Services or any part thereof for any commercial purpose.

5.2 Automated Access and Display Restrictions

• Use any automated systems (including but not limited to robots, spiders, or scripts) to access or extract information from the Platform without express written consent from NOT@MRP.
• Frame the Platform or any part of it, place pop-up windows over it, or otherwise interfere with the display or functionality of the Platform or its Services.

5.3 Compliance with Anti-Corruption Laws

You agree to fully comply with all applicable anti-corruption laws, including but not limited to laws prohibiting unlawful payments or corrupt practices related to the use of the Services or in connection with these Terms.

5.4 Intellectual Property and Ownership

Using the Services does not grant you ownership of any intellectual or proprietary rights in the Services or the content you access. You are prohibited from using NOT@MRP’s branding, logos, or trademarks without prior explicit written permission. You may not remove, obscure, or alter any legal notices associated with the content or the Platform.

Unless you have written permission, you may not reproduce, modify, lease, sell, distribute, transmit, broadcast, publicly perform, create derivative works based on, or otherwise commercially exploit any part of the Platform, including but not limited to content, advertisements, APIs, or software.

5.5 Support

Unless otherwise stated, NOT@MRP does not commit to providing support services. Any support offered is at the sole discretion of NOT@MRP and does not obligate continued assistance in the future.

5.6 Fees and Charges

NOT@MRP reserves the right to charge fees for access to the Services and any associated support. If fees are implemented, they will be governed by separate payment terms, and users will be notified in advance.

5.7 Anti-Abuse Policy

You are prohibited from sending unsolicited emails or messages via the Services. Engaging in commercial activities on non-commercial sections of the Platform, or initiating high-volume activity without prior written consent, is strictly forbidden. You may not engage in any conduct that disrupts or degrades the Services or negatively affects other users experiences.

6. Content on the Services and License Grant to NOT@MRP

Our Services may display content that is not owned by NOT@MRP. This content is the sole responsibility of the entity or person that makes it available. NOT@MRP assumes no responsibility for the conduct of third parties, including individuals or entities with whom you may communicate while using the Services.

Many of the Services allow you to submit content. You—not NOT@MRP—are entirely responsible for any content that you upload, post, email, transmit, or otherwise make available via the Services. We reserve the right to remove or refuse to display content that violates these Terms or any applicable laws or regulations; however, this does not mean that we monitor the Services or routinely review or screen any content. By using or accessing the Services, you understand and agree that you may be exposed to content that is offensive, indecent, or otherwise objectionable.

Intellectual Property Ownership and License Grant

Except as otherwise provided in the specific guidelines for a particular Service, when you upload, share, or submit content to the Services, you retain ownership of any intellectual property rights you hold in that content. However, by doing so, you automatically grant NOT@MRP a worldwide, royalty-free, non-exclusive, perpetual, irrevocable, transferable, and sublicensable license to:

• Use, host, store, reproduce, modify, prepare derivative works (such as translations, adaptations, summaries, or other changes), communicate, publish, publicly perform, publicly display, and distribute such content (in whole or in part, and/or incorporated into other works) in any manner, mode of delivery, technology, or media now known or developed in the future;
• Display your content (or any part thereof, including modifications, adaptations, translations, or derivative works) both online and offline, and permit others (including, without limitation, NOT@MRP’s co-brand partners) to do the same;
• Allow other users to access, reproduce, distribute, publicly display, prepare derivative works of, and publicly perform your content through the Services, to the extent permitted by the functionality of those Services (e.g., allowing users to re-blog, re-post, or download your content).

You must possess all necessary rights to grant us the license described in this section for any content that you upload, share, or submit through the Services.

7. Modifying and Terminating Services, User Accounts, and Terms of Use

• We are constantly innovating, evolving, and improving the Services. As part of this ongoing process, we may, without prior notice, add or remove functionalities or features, impose new limits, or temporarily or permanently suspend or discontinue a Service.
• You may stop using the Services at any time. You also have the option to cancel and delete your account at any time by visiting the account settings page. However, continued use of the app constitutes your consent to our collection and processing of your data as outlined in these Terms.
• If you wish to withdraw your consent to the use and/or processing of your personal data, you may contact us at contact@notatmrp.com, and we will process your request promptly.
• We reserve the right to temporarily or permanently suspend or terminate your account, or to restrict or limit your access to any part or all of the Services, at our sole discretion, without notice and for any reason. This may include, but is not limited to, violation of these Terms, legal requirements, court orders, or extended periods of inactivity.
• In the event your account is terminated, your access to your username, password, and all related data, files, and content may also be terminated. Your username may be reassigned to another user. However, some information may be retained in our records for purposes such as fraud prevention, issue resolution, investigations, enforcement of our Terms of Use, and compliance with legal obligations.
• We reserve the right to amend these Terms at any time. Any changes will be communicated to you either via email at the email address associated with your account or by displaying the amended Terms on the Platform. Amendments will become effective upon such communication or display, whichever comes first.

8. Force Majeure

Without prejudice to any other provision herein, NOT@MRP shall not be held liable for any loss, damage, or penalty resulting from any delay in or failure to deliver or perform its obligations under these Terms due to causes beyond its reasonable control. These causes include, but are not limited to, acts or omissions of the User or other Users, embargoes, governmental actions, regulations or requests affecting NOT@MRP’s business operations, fire, explosion, accident, theft, vandalism, riots, acts of war, strikes or other labor disturbances, lightning, floods, windstorms, or other acts of God.

9. Our Warranties and Disclaimers

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NOT@MRP, its parent companies, subsidiaries, affiliates, officers, directors, employees, contractors, agents, partners, licensors, and distributors (collectively referred to as the “NOT@MRP Entities”) make no representations, promises, or warranties—express or implied—regarding the Services.

We provide the Services “as is,” “with all faults,” and “as available.” Your use of the Services, including any content within them, is at your own risk. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free.

You understand and acknowledge that no method of data transmission over the internet or storage of information can be guaranteed to be completely secure, and NOT@MRP expressly disclaims any warranties, express or implied, regarding such security.

We make no commitments, representations, or warranties regarding:

• The content available within the Services or linked from the Services,
• The support provided for the Services,
• The specific functions of the Services,
• The security or reliability of the Services,
• The accuracy, availability, or quality of the Services,
• The Services' ability to meet your requirements, provide specific outputs, or achieve desired results.

Certain jurisdictions may provide for specific implied warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. To the fullest extent permitted by applicable law, we disclaim all such implied or express warranties related to the Services.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, you acknowledge and agree that the NOT@MRP Entities shall not be liable for any indirect, special, incidental, consequential, treble or multiple damages, exemplary, or punitive damages arising out of or in connection with these Terms or your use of the Services.

The NOT@MRP Entities are not responsible for any loss of profits, loss of revenue, loss of business opportunities, diminution in value (including any alleged diminution in the value of personal information), or any other losses (collectively, "Losses") arising out of or related to these Terms or your access to or use of the Services. This includes, but is not limited to, losses resulting from or in connection with:

• The deletion, alteration, misdelivery, or failure to store data maintained or transmitted by the Services;
• The limitation, suspension, or termination of your account;
• Your downloading or sharing of information, including personal information, via the Services;
• Unauthorized access to your account or any data maintained or transmitted through the Services;
• Links to external sites or resources provided by the Services or third parties;
• Your interactions with or participation in promotions of advertisers found on or through the Services;
• Any goods or services sold by such advertisers.

NOT@MRP Entities shall not be held liable for issues caused by others, unlawful or wrongful actions of third parties, or events beyond our reasonable control, including acts of God.

The limitations and exclusions outlined in these Terms apply regardless of whether NOT@MRP has been advised of or should have been aware of the possibility of such losses.

To the fullest extent permitted by law, NOT@MRP Entities' total liability for any dispute arising out of or relating to these Terms or the Services shall not exceed the amount you paid to us for the Services.

11. Procedure for Copyright or Other Intellectual Property Infringement Claims or Claims of Violation of Other Rights

We respect the intellectual property and privacy rights of others, and we expect our users to do the same in their use of and activities on the NOT@MRP platform. While a substantial amount of content on the NOT@MRP platform is user-generated, over which we do not exercise editorial control, we may, in appropriate circumstances and at our sole discretion, subject to applicable law, block access to such content, delete such content, or disable, terminate, and/or take other appropriate actions regarding the accounts of users who may be infringers.

While we do not make any editorial determination about user-generated content posted, displayed, and made accessible on the NOT@MRP platform, we reserve the right to act if:

• We receive any notice or communication that any content or any part of the content belongs to a party who has not consented to such content being uploaded and accessible on the NOT@MRP platform, or that it violates the rights of any person who has not provided consent for such content to be uploaded and accessible; or
• It comes to our attention that any of the content violates the terms and conditions applicable to the NOT@MRP platform.

In such cases, we shall be entitled to remove or block public access to such content, either temporarily or permanently, subject to the provisions of the Indian Copyright Act, 1957, and the Information Technology Act, 2000. We may also take such actions as we deem fit or in compliance with court orders or directions (if applicable), including removing the infringer’s account. In either case, none of our users, partners, clients, or vendors (including you) shall have any right to make claims against us for removing or blocking such content.

Reporting Claims of Copyright Infringement

If you believe that your work (or the work of a third party on whose behalf you are entitled to act) has been copied in a way that constitutes copyright infringement, please file a copyright infringement notice with us. The notice should be in writing and must include the following:

• A statement that you have identified material on the platform that infringes your copyright (or that of a third party on whose behalf you are authorized to act);
• A description of the copyrighted work you claim has been infringed, including the type of work and any relevant details;
• The country or countries to which your copyright applies;
• A description of how the copyrighted material has been infringed;
• A description of where the infringing material is located (including a screenshot and link);
• Your address, telephone number, and email address so that we can contact you;
• A statement by you that you have a good-faith belief that the disputed use of the copyrighted work is not authorized by the copyright owner, its agent, or the law;
• A statement by you, made under penalty of perjury, that the notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.

Reporting Claims of Violation of Other Personal Rights

If you believe that any content on the platform violates your (or someone else's) privacy or other personal rights, please follow the procedure below:

• A statement that you have identified material on the platform that violates your personal rights;
• A description of how the material violates those rights;
• A description of where the infringing material is located (including a screenshot);
• Your address, telephone number, and email address so that we can contact you;
• A statement by you, made under penalty of perjury, that the notice is accurate.

A complaint can be submitted by contacting us at contact@notatmrp.com. Please include all responses to the points listed above.

If you are unsure whether there has been a copyright infringement or are uncertain about your rights in the material, we strongly recommend seeking legal advice before reporting the material to us. Our response to your notice will be governed by applicable law.

Please note that there may be legal consequences for falsely alleging copyright infringement or submitting a complaint in bad faith. Additionally, we may, in appropriate circumstances and at our discretion, disable, terminate, and/or take other appropriate actions regarding the accounts of users who are repeat infringers.

12. Community Standards and Guidelines

Our primary objective is to empower people to discover and engage with others, places, and communities in their neighbourhood. We believe that you, as a user, play the most important role in helping us achieve this every day – this is your platform.

People come to NOT@MRP to share moments, connect with new friends, and earn rewards for spreading more magic, subject to reasonable restrictions.

NOT@MRP is about local, social communities. Therefore, we recommend all users post, share, and recommend content specific to places and experiences in their neighbourhood.

The following guidelines aim to help everyone build a better community:

• Complete your profile: This helps others discover and engage with you based on shared interests.
• Post meaningful moments: Share your experiences at restaurants, salons, clubs, and other local spots. Always include a relevant location.
• Capture the essence: Posting content that reflects your genuine experience will help other users understand the place better.
• Ask and engage: Feel free to ask questions about local places and get reviews and feedback from fellow users.
• Maintain platform integrity: Misleading links, obscene content, hate speech, racism, vulgarity, and gratuitous violence are strictly prohibited and may lead to permanent bans.

13. General Code of Conduct

NOT@MRP strives to ensure that each user has a safe and enjoyable experience. As a user of the NOT@MRP platform, you are expected to follow the code of conduct, which is subject to periodic updates:

• Do not threaten, stalk, defame, defraud, victimize, degrade, or intimidate others.
• You are solely responsible for your interactions with other users.
• Do not collect personal information of other users.
• Do not use the service for any unlawful purpose.
• Do not restrict others from using the app.
• Do not reproduce, copy, or redistribute the design, layout, or logos of the website or app without express written permission.

14. Privacy Policy

NOTATMRP Innovation Private Limited and/or its affiliates ("NOT@MRP", "we", "us", "our") respect your privacy and are committed to protecting it through compliance with this policy. This Privacy Policy describes:

• The types of information we may collect when you use our websites, apps, and services ("Services").
• How we collect, use, maintain, protect, and disclose that information.

This policy applies only to information collected through our Services and electronic communications made in connection with the Services. It does not apply to information provided to or collected by third parties, such as merchants where you make reservations/payments or social networks you use alongside our Services. We encourage you to review the privacy policies of those third parties.

Please review the full Privacy Policy at www.notatmrp.com/privacy-policy. By using the Services or registering an account, you agree to the terms outlined in the policy. If you do not provide the required information, we may not be able to offer all features of the Services.

15. Direct Payment Facility

Users may choose to make direct payments for goods or services through NOT@MRP ("Direct Payment Facility"). When doing so, NOT@MRP acts solely as the agent of the respective merchant, authorized to collect the purchase amount on the merchant's behalf. All communications regarding Direct Payment will explicitly indicate that NOT@MRP is acting solely as a collection agent in this context.

16. Feedback

By submitting recommendations, ideas, proposals, suggestions, or any other feedback ("Feedback") regarding our services, websites, or technology, you agree that NOT@MRP may use the Feedback without any notice, obligation, restriction, or compensation to you. You also waive any rights (including moral and equivalent rights) that may exist now or in the future in such Feedback.

17. About These Terms

Third-Party Beneficiaries and Conflicts: These Terms govern the relationship between you and NOT@MRP. They do not create third-party beneficiary rights. If there is a conflict between these Terms and additional terms for a specific Service, the additional terms shall prevail solely for that Service.

Modification of the Terms: We may update the Terms periodically to reflect legal changes or improvements in our services. Changes become effective when posted on this page or any successor page. We may also notify you via email or in-app messages. Continued use of the Services signifies your agreement to the updated Terms.

Continued Use of Services: You may stop using the Services at any time. However, continued use following modifications to the Terms signifies your acceptance of the changes and consent to our data collection and processing practices.

Waiver and Severability: Failure to enforce any part of these Terms does not constitute a waiver. If any provision is found invalid, the remainder shall still apply, reflecting the parties' original intent.

Assignment: NOT@MRP may assign these Terms and related policies at its discretion, without notice, including during mergers or reorganizations.

18. Indemnification

You agree to indemnify and hold harmless NOT@MRP and its entities from any claims, damages, or expenses (including attorney fees) arising out of:

• User Content submitted or posted by you.
• Your violation of these Terms or applicable laws.
• Fraud, intentional misconduct, or gross negligence by you.

You are solely responsible for interactions with merchants and other users. To the extent permitted by law, you release NOT@MRP from any claims related to merchant conduct or third-party interactions, whether online or offline.

19. Grievance Redressal and Dispute Resolution

NOT@MRP is not liable for any copyright infringement resulting from materials posted on or transmitted through the platform, or items advertised by end-users or any third parties.

If you have any grievance regarding content uploaded on the platform, you may contact us at:

Email: contact@notatmrp.com

Phone: +91 62844 92204

Address:
STEP, Thapar Institute of Engineering and Technology
Bhadson Road, Adarsh Nagar, Prem Nagar
Patiala, Punjab - 147004, INDIA

If you believe that NOT@MRP has not adhered to its Privacy Policy, you may write to us at the above email address. We will investigate your complaint within a reasonable period of time.

All claims, differences, or disputes arising in connection with the NOT@MRP Platform, these Terms, any transactions made on or through the platform, any content uploaded, or the relationship between the user and NOT@MRP shall be subject to the exclusive jurisdiction of the courts at Chandigarh, and the user hereby agrees and submits to the jurisdiction of such courts.

20. Cancellation and Refund Policy

• Non-refundable Cancellations: Cancellations due to reasons not attributable to NOT@MRP—such as incorrect contact details, unresponsiveness, unreachable numbers, or unavailability during delivery—shall be non-refundable.
• Refundable Cancellations: There may be situations where NOT@MRP is unable to accept or fulfill your order due to technical errors, unavailability of items, or other reasons attributable to NOT@MRP or the Restaurant Partner/Store. In such cases, no cancellation fee will be charged, and you may be eligible for a full or partial refund.
• Merchant Approval Required: No refund, replacement, or resolution will be provided without the approval of the Restaurant Partner or Store. Verification of all relevant details will be conducted before initiating any action.
• Lack of Proof: If a complaint is raised without sufficient proof, NOT@MRP will not consider the request valid, and no refund or replacement will be provided.
• Instructional Issues: You shall not be entitled to a refund if specific instructions provided with the order are not followed exactly as intended. Instructions are followed on a best-effort basis by the Restaurant Partner/Store.
• Refund Processing: All refunds will be processed through the original payment method, unless explicitly provided in the form of credits. The refund timeline will depend on the policies of the respective banks.